Local Delivery Policy
instafresh | Serving the Houston Area

At instafresh, we prioritize convenience, quality, and transparency in every delivery. Below are the details of our Local Delivery Policy to ensure a smooth and reliable experience for our Houston customers:

1. Delivery Timeframe & Coverage

  • Next Business Day Delivery:
    All orders placed by 8:00 p.m. will be delivered the next business day within the Greater Houston area.
    Example: Order by 8:00 p.m. Monday → Delivery by Tuesday.

  • Service Area:
    We deliver to all neighborhoods in Houston and surrounding suburbs. Enter your address at checkout to confirm eligibility.

2. Delivery Fees

  • Fees are calculated based on order size and delivery location, with rates starting as low as $3.99.

  • Exact charges are displayed upfront during checkout—no hidden costs.

3. Out-of-Stock Items

  • Smart Substitutions:
    If an item is unavailable, we’ll replace it with a comparable product (same size, brand, or quality) at no extra cost.

  • Customer Approval:
    If substitutions aren’t suitable, we’ll notify you immediately and offer a refund for the unavailable item.

4. Perishable Items Policy

  • Frozen & Meat Products:
    Due to the perishable nature of these items, all sales are final once delivered.

  • Quality Guarantee:
    If there’s an issue (e.g., damage, temperature concerns), contact us within 2 hours of delivery for a replacement or credit.

5. Delivery Confirmation

  • You’ll receive an email/SMS confirmation once your order is en route, including:

    • Delivery window

    • List of items (and substitutions, if applicable)

    • Driver contact details (if needed)

  • A team member will hand-deliver your order to ensure freshness and accuracy.

6. Order Modifications & Support

  • Changes/Cancellations:
    Edit or cancel orders up to 3 hours before your scheduled delivery window.

  • 24/7 Customer Support:
    Questions? Contact us at [insert phone/email/chat link]. We’re here to help!

7. Terms & Conditions

  • By placing an order, you agree to this policy.

  • We reserve the right to reschedule deliveries in cases of extreme weather or unforeseen circumstances.

Thank you for choosing instafresh!
We’re proud to be your trusted Houston grocery partner, combining speed, affordability, and exceptional service.

Visit Us: 22570 Ford Rd, Porter, TX 77365
Delivery Hours: 8:00 a.m. – 11:00 p.m., 7 Days a Week

instafresh – Freshness Delivered, Guaranteed. 🛒🚚💨